Privacy Policy
Bespoke Outdoor respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Bespoke Outdoor Pty Ltd ABN 93 606 887 030 trading as Bespoke Outdoor / Eclipse Shade Systems (“we”, “us” or “our”) collects, uses, stores and discloses personal information when you visit our website, contact us or submit an enquiry.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
When you use our website or contact us, we may collect personal information including:
- Your name
- Email address
- Telephone number
- Address or project location
- Information you provide about your project or enquiry
- Any other information you choose to provide when contacting us
We only collect information that is reasonably necessary to respond to your enquiry, provide our services, communicate with you or improve our website and marketing.
Website and Usage Information
When you visit our website, certain information may be collected automatically.
This may include your IP address, browser type, device type, pages visited, time and date of your visit, time spent on the website, referring website and other usage information.
We may use website analytics and similar technologies to understand how visitors use our website and to help us improve its performance, content and user experience.
Cookies
Our website may use cookies and similar technologies.
Cookies are small data files stored on your device that help websites remember information about your visit and understand how the website is being used.
We may use cookies for website functionality, analytics, performance and marketing purposes.
You can choose to disable or restrict cookies through your browser settings. However, doing so may affect the functionality of some parts of the website.
How We Use Your Information
We may use the information we collect to:
- Respond to enquiries and requests
- Contact you about your project
- Prepare or follow up quotations
- Provide our products and services
- Manage our relationship with customers and prospective customers
- Improve our website, services and customer experience
- Measure the effectiveness of our marketing
- Send marketing communications where you have consented to receive them or where otherwise permitted by law
- Meet our legal and regulatory obligations
Third-Party Service Providers
We may use trusted third-party service providers to help operate our website and business.
These may include website hosting providers, analytics platforms, customer relationship management systems, advertising platforms, email marketing services and other technology or professional service providers.
These providers may have access to personal information where necessary to perform services on our behalf.
We may share your contact details and project information between Bespoke Outdoor and Eclipse Shade Systems, with Maison Outdoor (SA) Pty Ltd, and with subcontractors where reasonably necessary to respond to enquiries, prepare quotations or deliver products and services.
Some third-party services may store or process information outside Australia and are subject to their own privacy policies and data-handling practices.
Marketing
Where permitted, we may use your contact details to send you information about Bespoke Outdoor, our services, projects, offers or other information we think may be relevant to you.
You can unsubscribe from marketing communications at any time by using the unsubscribe link provided in the communication or by contacting us directly.
Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information may be held in customer management systems, email systems, secure cloud storage and paper records.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Links to Other Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the content, security or privacy practices of third-party websites. We recommend reviewing the privacy policy of any external website you visit.
Accessing or Correcting Your Information
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
You may also contact us if you have a question or complaint about how we have handled your personal information. Complaints can be made using the contact details below. We will review and investigate your complaint and aim to respond within 30 days. If you are dissatisfied with our response, you may complain to the Office of the Australian Information Commissioner at www.oaic.gov.au.
Disclosure Required by Law
We may disclose personal information where required or authorised to do so by law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page and will take effect when the updated Privacy Policy is posted.
Contact Us
If you have any questions about this Privacy Policy, would like to request access to or correction of your personal information, or wish to make a privacy complaint, please contact:
Office Manager – Privacy Enquiries
Email: accounts@bespokeoutdoor.com.au
Phone: +61 8 8123 3071
Postal address: 4a Manton St, Hindmarsh, SA 5007